If a new version of the WindSword Image Analysis System is released within 60 days
of your purchase, then WindSword Software Research will send you the
upgrade free of charge. This offer does not apply to maintenance
releases (which are defined at WindSword’s discretion).
Standard Technical Support
Standard Technical Support covers the first 90 days after purchase, and deals
with installation problems and operational faults with the WindSword Image Analysis
System once it has been correctly installed.
Extended Technical Support
Extended Technical Support is available for the WindSword Image
Analysis System and provides extensive support on an ongoing basis.
Two different service levels are offered to meet differing requirements:
Level 1 provides maintenance releases and minor upgrades during the
support period, also rapid turn-around fixes for operational faults, and
provides for the addition of capabilities suggested by the end-user which
may be of interest to other users or potential users of the WindSword Image Analysis
Level 2 provides all the benefits of level 1 support together with
general assistance with the operation of the WindSword Image Analysis System, an
advisory service on the use of the Image Analysis System for a specific
analysis, assistance with the automation of repetitive analysis tasks and
advice on resolving data aquisition problems. The provision of Level 2
support is subject to reasonable usage limits.
Level 1 support is always recommended for the first year,
while level 2 support is strongly recommended for users who are unfamiliar
with the operation of image analysis software (but it is not a substitute for
Fault diagnosis and rectification is restricted to the
operation of the WindSword Image Analysis System only; difficulties with
third party software and with operating systems are not covered. For further
information please see our Technical
Extended Technical Support (E.T.S.) is an annual service
which runs for consecutive 12 month periods from the date of purchase of the
corresponding software. The prices given here relate only to E.T.S. services
purchased along with copies of the WindSword Image Analysis System, and annual renewals
of existing service agreements. For other purchases of E.T.S. services
please contact WindSword for a quotation.
WindSword Software Research (WindSword) can accept payment
for all services and products in US dollars ($), euros(€) and other
major currencies; prices on application. VAT will be added to all orders
from within the EU. WindSword reserves the right to alter these prices without
prior notice. All prices quoted here are the current VAT-exclusive prices
(except where noted) in pounds sterling, E.&O.E. Any prices shown
in currencies other than pounds sterling are subject to movements in exchange
rates and will be revised accordingly.
In all cases where a VAT-inclusive price
is quoted for our customers’ convenience, this assumes the current
VAT rate of 17.5%; the VAT rate may be changed at any time and is outwith
WindSword’s control and VAT-inclusive prices should therefore not be
construed as ‘quoted prices’.