Image Analysis System: upgrades & support

Upgrades
If a new version of the WindSword Image Analysis System is released within 60 days of your purchase, then WindSword Software Research will send you the upgrade free of charge. This offer does not apply to maintenance releases (which are defined at WindSword’s discretion).

Standard Technical Support
Standard Technical Support covers the first 90 days after purchase, and deals with installation problems and operational faults with the WindSword Image Analysis System once it has been correctly installed.

Extended Technical Support
Extended Technical Support is available for the WindSword Image Analysis System and provides extensive support on an ongoing basis. Two different service levels are offered to meet differing requirements:

Level 1 provides maintenance releases and minor upgrades during the support period, also rapid turn-around fixes for operational faults, and provides for the addition of capabilities suggested by the end-user which may be of interest to other users or potential users of the WindSword Image Analysis System.

Level 2 provides all the benefits of level 1 support together with general assistance with the operation of the WindSword Image Analysis System, an advisory service on the use of the Image Analysis System for a specific analysis, assistance with the automation of repetitive analysis tasks and advice on resolving data aquisition problems. The provision of Level 2 support is subject to reasonable usage limits.

Level 1 support is always recommended for the first year, while level 2 support is strongly recommended for users who are unfamiliar with the operation of image analysis software (but it is not a substitute for appropriate training).

Fault diagnosis and rectification is restricted to the operation of the WindSword Image Analysis System only; difficulties with third party software and with operating systems are not covered. For further information please see our Technical Support pages.
 

Annual Cost
Extended Technical Support (E.T.S.) is an annual service which runs for consecutive 12 month periods from the date of purchase of the corresponding software. The prices given here relate only to E.T.S. services purchased along with copies of the WindSword Image Analysis System, and annual renewals of existing service agreements. For other purchases of E.T.S. services please contact WindSword for a quotation.

Notes
WindSword Software Research (WindSword) can accept payment for all services and products in US dollars ($), euros(€) and other major currencies; prices on application. VAT will be added to all orders from within the EU. WindSword reserves the right to alter these prices without prior notice. All prices quoted here are the current VAT-exclusive prices (except where noted) in pounds sterling, E.&O.E. Any prices shown in currencies other than pounds sterling are subject to movements in exchange rates and will be revised accordingly.

In all cases where a VAT-inclusive price is quoted for our customers’ convenience, this assumes the current VAT rate of 17.5%; the VAT rate may be changed at any time and is outwith WindSword’s control and VAT-inclusive prices should therefore not be construed as ‘quoted prices’.

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