What technical support
can do for you
software is perfect, and no software can be tested with every combination
of computers, peripherals and operating systems. Faults are therefore
inevitable. Some of these can be rectified—most notably faults which
lie entirely within the software. Other faults depend on the interaction
of the software with the operating system, device drivers or other software.
These can be much harder to diagnose and fix.
Why? A computer is actually a collection
of separate systems—a processor, a graphics system, mass storage
and so on—and there are dozens, or even hundreds, of different types
of each. Generally speaking, each item has its own software ‘driver’,
of which there will be many versions. Worse still, each component also
contains its own software (usually called ‘firmware’). So a
hardware related problem may be due to one specific revision of the firmware,
or driver version, or to the interaction of two or more items. It can
also relate to how the driver interacts with the operating system, and
this in turn depends on which version of the operating system is running.